HomeTerms of Service

    Terms of Service

    Last Updated: June 14, 2026

    Website: https://theyoungrooferagency.com

    Company: The Youngroofer Agency

    Email: info@theyoungrooferagency.com

    Phone: 844-708-9899

    1. ACCEPTANCE OF THESE TERMS

    These Terms of Service govern your access to and use of The Youngroofer Agency website, Builder OS, resources, assessments, calculators, downloads, consultations, proposals, systems, automations, content, templates, workflows, and related services.

    By accessing our website, submitting a form, booking an assessment, downloading a resource, communicating with us, purchasing services, or using any system, content, or service provided by The Youngroofer Agency, you agree to these Terms of Service.

    If you do not agree with these Terms, do not use our website or services.

    2. WHO WE SERVE

    The Youngroofer Agency provides systems, strategy, automation, CRM setup, operational workflows, marketing infrastructure, reporting, and business growth tools primarily for contractors, trades, blue-collar businesses, construction-related companies, home service businesses, and related industries.

    Our services are intended for business and commercial use.

    3. DESCRIPTION OF SERVICES

    Our services may include:

    • Builder OS assessments.
    • Business system diagnostics.
    • Lead capture systems.
    • Website forms and landing pages.
    • CRM and pipeline setup.
    • Call tracking and missed opportunity recovery.
    • Chat capture and appointment booking.
    • Sales follow-up workflows.
    • Proposal and estimate follow-up systems.
    • Customer onboarding and project communication workflows.
    • Review request and referral systems.
    • Operations workflows, task management, handoffs, and SOP delivery.
    • Financial intelligence dashboards, reporting, job costing visibility, revenue tracking, and cash flow alerts.
    • Talent acquisition systems, hiring funnels, candidate screening, interview booking, onboarding workflows, and training systems.
    • AI chat, voice, message, or automation agents.
    • Website, landing page, funnel, content, copywriting, marketing, and automation support.
    • Reporting, optimization, consulting, and implementation services.

    The exact services, deliverables, fees, timeline, payment terms, and responsibilities for a client project will be described in a proposal, invoice, statement of work, service agreement, order form, or other written arrangement.

    4. WEBSITE CONTENT AND RESOURCES

    Our website may provide educational content, free resources, SOPs, templates, checklists, guides, calculators, videos, articles, assessments, and business tools.

    These materials are provided for general educational and informational purposes only. They are not legal, accounting, tax, engineering, safety, employment, construction, financial, insurance, or professional advice.

    You are responsible for evaluating whether any resource, template, strategy, automation, or recommendation is appropriate for your business.

    5. ASSESSMENTS, CALCULATORS, AND ESTIMATED RESULTS

    Our assessments, quizzes, calculators, projections, ROI estimates, growth estimates, revenue examples, savings examples, missed opportunity estimates, and performance examples are provided for planning and educational purposes only.

    They are not guarantees of revenue, profit, leads, booked jobs, close rates, cost savings, hiring results, business growth, return on investment, or operational outcomes.

    Actual results depend on many factors, including your market, offer, pricing, team, sales process, budget, follow-up discipline, operations, service quality, competition, customer demand, implementation quality, and ongoing execution.

    6. NO GUARANTEED RESULTS

    We build systems designed to improve visibility, follow-up, lead capture, communication, operations, and business control.

    We do not guarantee specific financial results, sales results, lead volume, appointment volume, conversion rates, ranking improvements, ad performance, customer retention, hiring outcomes, profit margins, or business growth.

    Any examples, testimonials, case studies, projections, or estimates shown on our website or in our materials are illustrative and do not promise that you will achieve the same or similar results.

    7. CLIENT RESPONSIBILITIES

    If you engage us for services, you are responsible for:

    • Providing accurate, complete, and timely information.
    • Giving us access to required accounts, platforms, assets, content, software, calendars, CRM systems, phone systems, websites, ad accounts, analytics, payment tools, email accounts, domain records, or other systems.
    • Reviewing and approving strategies, copy, workflows, messages, automations, scripts, forms, calendars, offers, pages, dashboards, and deliverables.
    • Confirming that your business practices comply with applicable laws.
    • Obtaining required customer, lead, employee, candidate, and user consents.
    • Responding to leads, customers, applicants, and internal tasks generated by the systems.
    • Maintaining licenses, subscriptions, accounts, payment methods, and third-party tools required for your system.
    • Keeping login credentials secure.
    • Ensuring your team is trained to use the systems.
    • Using all systems responsibly and lawfully.

    We are not responsible for delays, errors, missed opportunities, lost revenue, or failed implementation caused by incomplete information, delayed approvals, lack of access, lack of team adoption, third-party platform issues, unpaid software subscriptions, or misuse by you or your team.

    8. THIRD-PARTY PLATFORMS AND TOOLS

    Our services may involve third-party platforms, tools, software, apps, APIs, payment processors, CRM systems, email services, SMS services, phone providers, call tracking tools, calendar tools, analytics tools, advertising platforms, website builders, AI tools, hosting providers, automation platforms, video tools, and other technology vendors.

    You understand that third-party platforms are controlled by their respective providers, not by The Youngroofer Agency.

    We are not responsible for outages, bugs, price changes, policy changes, account restrictions, deliverability issues, integration failures, data loss, downtime, limitations, or changes caused by third-party platforms.

    You are responsible for reviewing and complying with third-party terms, privacy policies, acceptable use policies, payment terms, and platform rules.

    9. AI AND AUTOMATION

    Some services may use artificial intelligence, automation, chatbots, voice agents, message agents, workflow rules, triggers, scripts, templates, and generated responses.

    AI and automation may produce inaccurate, incomplete, delayed, or unexpected outputs. You are responsible for reviewing, approving, and monitoring AI-generated or automated communications before and after deployment.

    You should not rely on AI or automation to provide legal, financial, safety, employment, engineering, construction, medical, or professional advice.

    You are responsible for ensuring that automated messages, workflows, and AI interactions are appropriate for your customers, employees, candidates, vendors, and business operations.

    10. COMMUNICATION CONSENT

    By submitting a form, booking an assessment, downloading a resource, contacting us, or becoming a client, you agree that we may contact you using the contact information you provide.

    We may contact you by email, phone, SMS, voicemail, calendar invite, chat, or other reasonable business communication methods.

    You may unsubscribe from marketing communications at any time. Service-related, transactional, contractual, security, billing, or support communications may still be sent when necessary.

    11. FEES, PAYMENTS, AND BILLING

    Fees for paid services will be stated in a proposal, invoice, checkout page, order form, statement of work, or written agreement.

    Unless otherwise stated in writing:

    • Fees are due according to the payment schedule provided.
    • Deposits, setup fees, implementation fees, retainers, and subscription fees are non-refundable once work has started.
    • Late payments may result in paused work, delayed delivery, suspension of support, or restricted access to services.
    • You are responsible for applicable taxes.
    • You are responsible for fees charged by third-party platforms, software providers, phone providers, SMS providers, email platforms, hosting providers, advertising platforms, payment processors, and other tools used in your system.
    • We may update pricing for future services, renewals, or ongoing support with notice where applicable.

    12. REFUNDS AND CANCELLATIONS

    Because our services involve strategy, planning, custom system design, setup, implementation, configuration, creative work, and technical labour, payments are generally non-refundable once work has started.

    If a specific refund, cancellation, or termination policy is included in your proposal, invoice, service agreement, or statement of work, that written policy will apply.

    You may cancel ongoing services according to the cancellation terms in your written agreement. Cancellation does not remove your obligation to pay amounts already due.

    13. PROJECT TIMELINES AND DELAYS

    Project timelines are estimates unless expressly stated otherwise in a signed agreement.

    Timelines may be affected by delayed client feedback, missing assets, unavailable logins, platform limitations, third-party approval delays, unclear instructions, scope changes, technical issues, payment delays, or other factors outside our control.

    We are not responsible for missed deadlines or business impacts caused by delays outside our reasonable control.

    14. REVISIONS AND SCOPE CHANGES

    Your project scope will be based on the agreed proposal, invoice, statement of work, or written agreement.

    Requests outside the agreed scope may require additional fees, revised timelines, or a new agreement.

    Examples of scope changes may include additional pages, additional automations, new funnels, extra integrations, new dashboards, custom reporting, additional campaigns, copy rewrites, new design directions, additional meetings, major strategy changes, or rebuilding approved work.

    15. OWNERSHIP OF DELIVERABLES

    Unless otherwise stated in writing and subject to full payment, you may own or receive usage rights to final custom deliverables created specifically for your business, such as approved website copy, landing pages, workflows, forms, templates, and configured systems.

    However, The Youngroofer Agency retains ownership of its pre-existing intellectual property, methods, frameworks, templates, internal processes, SOP structures, Builder OS concepts, training materials, system architecture, know-how, prompts, scripts, checklists, reusable automations, reusable workflows, calculators, dashboards, strategy documents, designs, and other proprietary materials developed before or outside your specific project.

    We may reuse general knowledge, ideas, methods, templates, frameworks, and non-confidential system structures in future work.

    16. LICENCE TO USE CLIENT MATERIALS

    You grant us a limited licence to use your logos, trademarks, business name, images, videos, copy, brand assets, website content, customer examples, service information, account data, and other materials you provide solely to perform the services, create deliverables, configure systems, and support your project.

    You confirm that you have the right to provide these materials to us and that our use of them for your project will not violate the rights of any third party.

    17. PORTFOLIO, CASE STUDIES, AND MARKETING USE

    Unless otherwise agreed in writing, you allow us to reference your business name, logo, general project type, non-confidential results, screenshots, testimonials, or public-facing work in our portfolio, proposals, case studies, website, sales materials, or social media.

    We will not intentionally disclose confidential business information, private customer data, login credentials, internal financial information, or sensitive operational details without permission.

    18. CONFIDENTIALITY

    Each party may receive confidential information from the other party, including business plans, customer data, pricing, processes, login access, financial information, marketing strategy, internal workflows, trade secrets, documents, and non-public information.

    Each party agrees to use reasonable care to protect confidential information and to use it only for the purpose of the business relationship.

    Confidentiality obligations do not apply to information that is publicly available, already known without restriction, independently developed, lawfully received from another source, or required to be disclosed by law.

    19. ACCEPTABLE USE

    You agree not to use our website, resources, systems, automations, AI tools, templates, or services to:

    • Violate any law or regulation.
    • Send spam or unlawful commercial messages.
    • Collect information without required consent.
    • Mislead customers, leads, employees, candidates, or users.
    • Harass, abuse, threaten, defame, or discriminate against others.
    • Upload malware, harmful code, or unauthorized scripts.
    • Attempt to gain unauthorized access to systems.
    • Reverse engineer, resell, copy, or exploit our proprietary materials without permission.
    • Use our work to build a competing service without written permission.
    • Misrepresent results, claims, pricing, warranties, guarantees, or business credentials.
    • Interfere with the security or performance of our website, systems, or third-party platforms.

    We may suspend or terminate access if we believe you have violated these Terms.

    20. COMPLIANCE WITH LAWS

    You are responsible for ensuring your business, advertising, communications, customer interactions, employment practices, hiring processes, contractor relationships, website content, text messages, emails, calls, automations, offers, pricing, warranties, claims, and operations comply with applicable laws.

    This may include privacy laws, anti-spam laws, consumer protection laws, advertising laws, employment laws, construction laws, licensing rules, tax laws, accessibility requirements, industry regulations, and platform rules.

    We may provide operational or strategic guidance, but we do not provide legal advice.

    21. DISCLAIMERS

    Our website, resources, calculators, assessments, recommendations, templates, SOPs, systems, content, AI tools, and services are provided on an “as is” and “as available” basis unless otherwise stated in writing.

    We do not warrant that our website or services will be uninterrupted, error-free, fully secure, compatible with every platform, or free from bugs, downtime, third-party failures, or integration issues.

    We do not guarantee that every automation, message, AI response, workflow, dashboard, report, or integration will operate perfectly in every situation.

    22. LIMITATION OF LIABILITY

    To the maximum extent permitted by law, The Youngroofer Agency will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost business opportunities, lost data, loss of goodwill, service interruptions, platform outages, failed integrations, advertising losses, customer disputes, employee claims, or business interruption.

    To the maximum extent permitted by law, our total liability for any claim related to the website, services, deliverables, systems, or these Terms will not exceed the amount you paid to us for the specific service giving rise to the claim during the three months before the claim arose.

    Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

    23. INDEMNIFICATION

    You agree to defend, indemnify, and hold harmless The Youngroofer Agency, its owners, employees, contractors, agents, partners, and service providers from any claims, damages, losses, liabilities, costs, and expenses, including legal fees, arising from:

    • Your use of our website, services, systems, automations, or deliverables.
    • Your breach of these Terms.
    • Your violation of any law, regulation, third-party right, or platform policy.
    • Your business operations, customer communications, hiring practices, advertising claims, or service delivery.
    • Information, materials, data, or content you provide to us.
    • Automated messages, AI outputs, forms, workflows, or campaigns approved or used by you.

    24. SUSPENSION AND TERMINATION

    We may suspend or terminate access to services, support, systems, deliverables, or ongoing work if:

    • You fail to pay amounts due.
    • You breach these Terms or another agreement.
    • You misuse the services.
    • You create legal, security, operational, or reputational risk.
    • You fail to provide required access, information, or approvals.
    • A third-party platform suspends, restricts, or terminates relevant access.

    Termination does not affect amounts owed, confidentiality obligations, intellectual property rights, limitation of liability, indemnification, or other terms that should reasonably survive termination.

    25. FORCE MAJEURE

    We are not responsible for delays or failures caused by events outside our reasonable control, including internet outages, third-party platform failures, payment processor issues, cyberattacks, labour disruptions, natural disasters, power outages, government action, illness, supply chain issues, technical failures, or other events beyond our control.

    26. GOVERNING LAW

    These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.

    Any dispute will be handled in the courts located in Ontario, Canada, unless otherwise required by law or agreed in writing.

    27. CHANGES TO THESE TERMS

    We may update these Terms from time to time. The updated version will be posted on our website with a new effective date.

    Your continued use of our website or services after updated Terms are posted means you accept the updated Terms.

    28. CONTACT

    Questions about these Terms can be sent to:

    The Youngroofer Agency
    Email: info@theyoungrooferagency.com
    Phone: 844-708-9899
    Website: https://theyoungrooferagency.com